SPS-02234 In-Cell Digital Services

The purpose of this Contract is to provide the SPS with a self-service core System (database, middleware, app/web server) for use within the prisoner's personal accommodation. The System shall be hosted by the Supplier either on their own premises (‘vendor hosted’) using a replicated configuration across the Supplier’s data centres for resilience and disaster recovery, or on a third party cloud-based Infrastructure as a Service (IaaS) platform. In all cases, the System shall be securely hosted and dedicated exclusively to the SPS’ use. The hosted solution shall provide a secure route from the users in-cell TVs which use a Raspberry Pi 4 device for connectivity and must be operatable for the full Contract. The Supplier shall, through testing, demonstrate that the System remains fully operational and continues to provide the complete range of Services in the event of the failure of any single system instance. The Supplier shall be responsible for providing the System; building, testing and installing the raspberry pi devices and providing the on-going service, support and maintenance for the duration of the Contract Term. The Contract Term shall be 5 years from the last Establishment Go Live Date with the option to extend for any number of periods up to a maximum of 3 years.