AwardedAwarded 4 September 2025

Update the MuleSoft and Salesforce Solution to change the primary key for citizen contact creation from email to Niche occurance

The Police and Crime Commissioner for Humberside · Police and fire

In brief

The Police and Crime Commissioner for Humberside awarded IT and software work to Infomentum Limited on 4 September 2025.

Built from the notice's own fields. Always check the official notice before you bid.

What the notice says

Update the MuleSoft and Salesforce solution to change the primary key for citizen contact creation from email to Niche Occurrence. 1 The MuleSoft query to identify victim has a loophole that allows a Suspect classified as "16: VICTIM DECLINES/WITHDRAWS SUPPORT" to be classified as a Victim if they are added to the occurrence first and the Victim has not added a portal account. This results in the potential for Suspects to create accounts and see report case data for other citizens. 2 OICs using Niche may, during the lifecycle of the case, update the primary victim in a case. This results in the new victim being allowed to register for the portal and see details of the case on the portal.…Read the full description
Update the MuleSoft and Salesforce solution to change the primary key for citizen contact creation from email to Niche Occurrence. 1 The MuleSoft query to identify victim has a loophole that allows a Suspect classified as "16: VICTIM DECLINES/WITHDRAWS SUPPORT" to be classified as a Victim if they are added to the occurrence first and the Victim has not added a portal account. This results in the potential for Suspects to create accounts and see report case data for other citizens. 2 OICs using Niche may, during the lifecycle of the case, update the primary victim in a case. This results in the new victim being allowed to register for the portal and see details of the case on the portal. This means that two person accounts are associated with the case account. If the original victim had previous occurrences related to this account, these would be visible to the new primary victim. 3 Within the Force there is intermittent use of generic emails for nominal creation in Niche; this means that when the subsequent report case is created in Salesforce an account contact with a generic email address is created. Subsequent nominal creation using this generic email address means that the contact details will rotate across multiple users and become associated with multiple occurrences. There is also a small risk that the generic emails can be used to create a user account providing access to citizen data 4 Currently, in the iHub Data model, Victim's Email is a mandatory field for iHub, so for any victim that doesn't have an email, the request will not be accepted by iHub and the API will reject the request. Humberside requirements are to have email as an optional field and having the mobile number as mandatory. The following changes have been impact assessed to achieve the following: • Infomentum to pass a static dummy value in the email field to get through the iHub Data Model. • iHub has existing logic in the Process API transformation to handle the dummy email iHub needs to ensure account and contact records on the case are updated when passing data to Salesforce.

Who won

WinnerValueDates
Infomentum Limited (SME)£54,500
4 September 2025 to 4 September 2025

Values as the award notice gives them, excluding VAT where stated.

Timeline

  1. Contract details notice · UK7, notice 063803-2025

About the buyer

  1. CCM1379 - OHU Software

    The Police and Crime Commissioner for LincolnshireNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South WestIT services and software, Social and domiciliary care

    Closing soon45 hours leftSuitable for SMEsSmall contract

    £82kestimated
  2. LEG T206 Barracuda MSP Service

    Luminate Education GroupYorkshire and the HumberIT services and software

    Closing soon2 days leftSmall contract

    £140kestimated
  3. DSA - Phase II Website Design & Implementation

    City of Doncaster CouncilYorkshire and the HumberIT services and software

    Open7 days leftSuitable for SMEsSmall contract

    £100kestimated
  4. Royal Navy Museums Broadband Services

    National Museum of the Royal NavyNorth East, North West, Yorkshire and the Humber, East Midlands, West Midlands, East of England, London, South East, South West, Northern IrelandIT services and software

    Open7 days left2 lotsSuitable for SMEs

    £250kestimated
  5. Distance Learning Integrated Marketing and Enrolment Solution

    University of HuddersfieldYorkshire and the HumberIT services and software

    Open9 days leftSuitable for SMEsSmall contract

    £100kestimated

From notice 063803-2025 on Find a Tender, first published 9 October 2025. We last checked for changes on 27 September 2026.