Digital Transformation Solutions and Enterprise Services

This Lot covers services including, but not limited to, the design, delivery, and improvement of digital services and platforms across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: •Agile delivery and multidisciplinary teams •AI, RPA, chatbots, and workflow automation •Behavioural insights and user research •Consultancy •CRM systems, customer portals, and online journeys •Digital inclusion and accessibility •Digital strategy and service design •Low-code / no-code platforms •Legacy system replacement and integration •Operational support including hybrid mail services

This Lot covers services including, but not limited to, the design, delivery, and management of digital infrastructure, cloud environments, and cyber security across public sector organisations. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: •Cloud infrastructure, migration, hosting, and hybrid IT models •Consultancy •Cyber security audits, SOC, and penetration testing •Disaster recovery and business continuity •Integration with estates and smart building technologies •IT operations automation (e.g. predictive maintenance) •Managed IT services and support desks •Network and device management •Smart workplace and connectivity solutions

This Lot covers services including, but not limited to, the transformation and management of public sector people operations, payroll, pensions, and procurement/payment functions. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: •AI tools for financial analytics •AI tools for workforce planning •Consultancy •Digital Interviewing Solutions •ERP/finance system integration and workflow design •HR strategy and workforce transformation •Learning & development, performance management •Managed payroll and pensions services •Payment services (e.g. BACS, payment gateways, Open Banking) •Purchase-to-Pay (P2P) and invoice automation platforms •Recruitment and onboarding platforms •TUPE and workforce transition support

This Lot covers services including, but not limited to, the use of technology, data, and automation to support smart estates management, statutory compliance, and Net Zero delivery. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: •Asset register digitisation and lifecycle planning •Building Management Systems (BMS) and automation •CAFM platforms for planned and reactive maintenance •Consultancy •Estates dashboards and compliance tracking •Integration with digital and finance infrastructure •IoT sensors (e.g. fire, legionella, occupancy, energy) •Predictive maintenance and analytics platforms •Smart lighting, heating and energy optimisation systems

This Lot covers services including, but not limited to, strategic consultancy, organisational reform, and major transformation programme support across the public sector. Suppliers must be capable of delivering a full range of the following services, either directly or via a sub-contractor, if they are awarded onto the Framework: •Business case development (Five Case Model / Green Book) •Equality, diversity, inclusion, and digital inclusion strategies •Governance, devolution, and partnership planning •ICS and health & care integration strategies •Innovation advisory and system redesign •Net Zero strategy and cross-sector collaboration •Organisational strategy and operating model reviews •Portfolio and programme management •Regeneration, levelling up, and place-based design